OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 94 comments received in the last 90 days.
27 April 2024
Always kept informed and up-to-date.
26 April 2024
Excellent service
25 April 2024
No problems and support throughout was proactive.
24 April 2024
Couldn't ask for anything better they are very helpful and willing to do as much as they can for you
24 April 2024
I was kept informed of progress from the time I ordered my car until delivery.
18 April 2024
Toby went the extra mile. Annoyingly though, neither the AA insurance not the DVLA had a record of my particular model. This made insuring the car a real problem. I don't blame Vertu for this however.
07 April 2024
The salesman kept me informed during the long delivery delay. He was friendly and knowledgeable and the handover was excellent.
04 April 2024
Toby Davies was a delight to talk to. Knowledgeable and friendly. On the day of delivery, he had everything prepped and made it feel like a very special moment for us.
03 April 2024
Kept well informed throughout the process.
01 May 2024
Everything was to the highest standard.
01 May 2024
No issues with service received
30 April 2024
Car is great
30 April 2024
Trained technicians using genuine BMW parts. Friendly front of house staff, comfortable waiting area with complimentary drinks.
30 April 2024
You managed to fit in my service with little notice, were able to get the car done earlier than we had agreed when I asked on the day and everything was done perfectly.
30 April 2024
Really supportive team
29 April 2024
Everything was done and in time advised
29 April 2024
Quick, courteous, professional, and on time.
29 April 2024
Treated well
26 April 2024
The car was dropped off first thing in the morning and collected at the pre arranged time. I was kept informed of the progress by Andy. Service was completed to my satisfaction.
29 April 2024
Very helpful