OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 96 comments received in the last 90 days.
28 August 2025
Nothing is too much trouble.
21 August 2025
Gareth, Jamie and Ben were totally awesome. I was treated like royalty, and no question was left unanswered. Would definitely buy from Vertu BMW Yeovil again. But don't intend to give this one up any time soon!!
15 August 2025
As above plus a good degree of sensitivity and understanding of an older generation's needs; ie helpful
03 August 2025
Everyone I dealt with at the dealership were professional and friendly. Toby was brilliant to deal with. He was knowledgeable and not too pushy
31 July 2025
1. Sales weren't pushy. 2. Fair price offered for part exchange, without the need to engage in an awful haggle that makes the deal feel bad. 3. Good communication by email.
30 July 2025
They managed to convert me from a Mini driver to a BMW driver through attentive service and helpful advice.
29 July 2025
Great service and all the add ons requested are great additions. My experience was excellent with my budget considered and advice on deals was great.
29 July 2025
Please see above
07 July 2025
I had to wait 6 months, longer than was expected. An item was not fitted and the car had to return for fitting.
10 September 2025
IT seemed to let us down this time .Video suggested that brake pads needed replacing, clicked the appropriate approvals on text ,but priced owed for work came up as zero.When picked up car brake pads not changed as I had declined work,when hadn't!!
10 September 2025
Problems with the car was sorted so very happy
09 September 2025
Staff members are friendly and well behaved and look after the customers
08 September 2025
All work was carried out as required and when the car failed it's MOT a loan car was quickly arranged.
08 September 2025
Never had a bad experience yet
07 September 2025
Really appreciated being able to pick up car early to enable return to Taunton for work at 8am. Many thanks to Adam for this arrangement
07 September 2025
Good reporting
06 September 2025
Efficient service
04 September 2025
Friendly staff, easy to book in my car and on time.
04 September 2025
l always feel welcome at Vertu Yeovil,and know any car problems l have will be solved.You are made to feel a valued customer.
30 August 2025
Super easy, and everything explained well. Given multiple options whilst looking at cars and prices. I had been in a few times over the last year looking at options and Jamie was patient whilst I was looking for the right deal!