About Your Local BMW Retailer

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

200 ratings and 117 comments received in the last 90 days.

04 June 2025

Very efficient and courteous service. There were no negatives

03 June 2025

Jodie was personable, charming, knowledgeable and helpful throughout the process. Ben gave a useful overview of the tech aspects at handover and I appreciated the offer of further help should I need it

02 June 2025

BMW Vertu in Yeovil have dealt very efficiently with our car buying needs for a long time. We are treated like important customers and no requests seem to much for the excellent sales staff, Jamie Cox in particular.

09 May 2025

Excellent service from everyone that I spoke with.

08 May 2025

I couldn't fault the service we received

04 May 2025

Jamie Cox, the sales operative was very professional.

04 May 2025

very good

03 May 2025

Very smooth process buying and picking the car up. First class service throughout.

02 May 2025

completely satsified

01 May 2025

Whole process completed in a short time. Delivery arranged keeping in view my commitments.

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29 April 2025

The sales executive Jodie Price at Yeovil BMW was very welcoming and polite. During the process, I did not feel pressured by her to buy a new car, and the delivery was hassle free a delight.

24 April 2025

Good comms and flexible to fit around my requirements. Friendly and knowledgeable team. Made the process exciting as it should be. Ellie was awesome.

10 April 2025

We could not expect any better service, it was 100% from everyone we met. We have purchased several new cars over the years from other dealerships, this experience was by far the best.

08 April 2025

Everyone at virtu bmw did there best to keep us informed throughout the process

07 April 2025

Friendly and experienced staff. Answered my questions with no problems. Toby Davies, thank you.

06 April 2025

The staff were very helpful, and explained the car very well, and the pricing.

04 April 2025

Great team , very helpful especially Gareth, Dan and Ellie

03 April 2025

They did everything I needed them to do

02 April 2025

Excellent customer service

22 March 2025

One thing wasn't done to car before I picked it up so had to arrange for it to go back in

15 March 2025

Lovely showroom, very friendly and helpful staff. Easy to do business with.

08 June 2025

The service was as expected

07 June 2025

Ollie kept me up tomspeed with progress and informing me when my vehicle was ready,

07 June 2025

excellent serive and kept well informed

06 June 2025

Cannot be bothered to update the customer number when it is wrong

06 June 2025

Great service friendly staff

04 June 2025

Amazing friendly staff

03 June 2025

Five star for all areas.

03 June 2025

My car was serviced as required and ready on time as promised

03 June 2025

My job was completed on time and with little fuss. I was received and dealt with in a very professional manner and made to feel welcome it was like we were old friends. I was kept informed by several phone calls throughout the day.Truly great service

02 June 2025

Olli in service department is excellent,always had brilliant service from olli

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02 June 2025

Very impressed with the whole experience, the complimentary merchandise was a very pleasant and appreciated gesture. Thank you.

30 May 2025

Michal Very polite Very helpful

27 May 2025

Polite and efficient

27 May 2025

as above

26 May 2025

Very good service

25 May 2025

Easy reception and courteous staff

24 May 2025

Just happy with service

24 May 2025

Attended my vehicle promptly without an appointment, service department were excellent! Kept me updated on the vehicles progress and returned the car in showroom condition.

19 May 2025

Very customer service.

18 May 2025

Good customer service

13 May 2025

Very satisfied

13 May 2025

Welcoming and friendly service.

12 May 2025

Great team, smart courtesy car, fair pricing.

12 May 2025

very good service

08 May 2025

Good service

07 May 2025

Treated extremely well by staff and the work they did was excellent

07 May 2025

See above

06 May 2025

I refer to my previous answer. I couldn't fault the service.

04 May 2025

Very efficient service, done exactly what was asked and even more

04 May 2025

The service reception staff booked my car in, checking the work schedule against the agreed programme. On completion I collected the vehicle in the timeframe agreed.

04 May 2025

Done a good job but still a fault I will see them about.

03 May 2025

Polite, friendly staff who made me feel welcome. Car was expected per booking made via app and all work carried out within stated timeframe and budget. There were however some dirty smudges on upholstery hence I cannot award 5/5.

03 May 2025

Everybody was was on the ball for the service

02 May 2025

incredibly satisfied

02 May 2025

As usual very satisfied the same as always

02 May 2025

Again did what they say they would do.

01 May 2025

Very satisfied

01 May 2025

Very helpfull service manager (Polish) he explained the posible problems before work comenced so there were no supprises.

29 April 2025

See above:

29 April 2025

As previous answe

28 April 2025

The warranty work was carried out satisfactorily, on time and everybody I dealt with was very professional and friendly.

28 April 2025

No problems

27 April 2025

All work carried out efficiently.

27 April 2025

Communication, completion and thoroughness

24 April 2025

I was informed of what was going to be done and updated when it was completed

23 April 2025

Nothing wrong with the carrying out of the MOT. Just the length of time it took to do it, for a timed slot.

23 April 2025

They advised me of drop-off and pick up time. Despite the fact that did slip, fortunately it didn't cause me a problem. Fabulous job done on cleaning and validating the car. It looked absolutely gorgeous . informative report on the video.

23 April 2025

Given the short notice they were very helpful especially Andrew Laird.

19 April 2025

Vertu Yeovil was very helpful with getting my egr recall done on my x1. Andy the service advisor was very helpful and kept me in the loop while my car was with them. Marcus the technician made me a great video which was very informative.

15 April 2025

Excellent service.

15 April 2025

All arrangements completed satisfactorily.

15 April 2025

A great team of competent and personable staff, all of whom left me feeling genuinely valued as a customer.

15 April 2025

Good customer care and everyone who attended me was friendly.

15 April 2025

As the service was very good and car made available earlier than originally expected.

14 April 2025

Felt very catered for and pleased by the experience

14 April 2025

Was a recall so no bill this time!

13 April 2025

Everything was good.

11 April 2025

I had a recall from BMW. Andy provided me with an amazing experience Absolutely an amazing service. Thank you to all friendly staff for the best experience. Ana & Florin Groza

09 April 2025

Overall a great experience

09 April 2025

Nice people, professionals

08 April 2025

At yeovil the service was great. Good communication excellent updates and quotes on the spot for the work which was essential. Work was carried out on the day. Cant thank them enough this time. Andy in service was great. Staff were lovely.

08 April 2025

You can't beat a door to door service especially when the manager is providing it.

08 April 2025

New receptionist was really helpful as we are new to the area.

08 April 2025

Waste of time looking to book the work in as the information was incorrect

07 April 2025

Windscreen was reported as cracked at end of service, even though service adviser had taken a photo at 0830 (to protect themselves). I was sat in the showroom For the whole service.Complaint was lodged and resolved with insurance excess being pai

07 April 2025

Cordialiness staff relationship

06 April 2025

Able to do the appropriate checks whilst I waited and had a free coffee??

04 April 2025

Andy Crump was a pleasure to deal with; professional with a willingness to assist with a breakdown despite the dealership being fully booked.

03 April 2025

Helpful, answered all questions and explained things very well. They were well organised and professional. A beautiful showroom full of very desirable cars.

03 April 2025

Service at the branch was fine and adviser was great, but not happy that the £625 estimate from BMW turned out to be £718, for the commissioned job with no extra work and sums up Vertu as a business.

03 April 2025

Generally very good service

02 April 2025

Good service

01 April 2025

As above

31 March 2025

As always first class service received.

29 March 2025

Complete disaster with booking as I was put through a central booking department in South Shields, where i was told, with six weeks notice, that there was no available MOT or service before my MOT ran out and couldn't have both doe at the same time?

28 March 2025

As always very friendly and professional

27 March 2025

All done in the time indicated and for the price quoted. Friendly and helpful staff.

27 March 2025

Helpful and proactive service from Anna

26 March 2025

Good and efficient service

25 March 2025

Very nice people. I was well looked after. The issue is the 'rip off' solutions.

25 March 2025

Very pleased with the customer service we received from Michal.

25 March 2025

I can find no fault with my service experience.

22 March 2025

See above

21 March 2025

Replaced the windscreen hassel free. Picked up the car and dropped it off too which massively helps with logistics and not disrupt my day too much.

21 March 2025

service carried out well and we were given coffee and biscuits whilst we waited

19 March 2025

Great service. However, there was no sound on the video so have no idea what was getting pointed out.

19 March 2025

Michal at BMW Yeovil was brilliant and dealt with me superbly, he knew all the answers and was incredibly welcoming and professional

18 March 2025

Great customer service. Friendly and helpful.

17 March 2025

The person who called to arrange the service (Ollie) appreciated it was a long journey from Weymouth to Yeovil as well as my not being able to know if I would be able to have the car at the end of the working day.

17 March 2025

Overall experience is excellent.

17 March 2025

Service booked in December .slot mid Feb. From my recollection I booked it in for an MOT and service ( range extender). The MOT was not completed..had to be rebooked. Vehicle health check.brake fluid service was ok but dash light now on for this.

16 March 2025

My only little niggle was that the door cills were not cleaned properly when the car was washed, which I have been used to previously in other BMW garages. Otherwise I was very happy with everything else, thank you.

16 March 2025

No issues at all

15 March 2025

My faulty dash cam was not replaced as I was told. So it was removed with a full refund. I would have given a replacement a go. But warranty red tape prevented that. The service and complimentary valet was very good as usual

15 March 2025

As above, the service I received was exemplary

14 March 2025

I was very satisfied with the service and feedback but a little disappointed that you were unable to readily source a new tyre on this occasion. However Andy Crump was able to provide exact tyre details and I was able to source a tyre locally.

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