OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
220 ratings and 116 comments received in the last 90 days.
08 April 2025
Everyone at virtu bmw did there best to keep us informed throughout the process
07 April 2025
Friendly and experienced staff. Answered my questions with no problems. Toby Davies, thank you.
06 April 2025
The staff were very helpful, and explained the car very well, and the pricing.
04 April 2025
Great team , very helpful especially Gareth, Dan and Ellie
03 April 2025
They did everything I needed them to do
02 April 2025
Excellent customer service
22 March 2025
One thing wasn't done to car before I picked it up so had to arrange for it to go back in
15 March 2025
Lovely showroom, very friendly and helpful staff. Easy to do business with.
13 March 2025
See above
19 April 2025
Vertu Yeovil was very helpful with getting my egr recall done on my x1. Andy the service advisor was very helpful and kept me in the loop while my car was with them. Marcus the technician made me a great video which was very informative.
15 April 2025
All arrangements completed satisfactorily.
15 April 2025
A great team of competent and personable staff, all of whom left me feeling genuinely valued as a customer.
15 April 2025
Excellent service.
15 April 2025
As the service was very good and car made available earlier than originally expected.
15 April 2025
Good customer care and everyone who attended me was friendly.
14 April 2025
Felt very catered for and pleased by the experience
14 April 2025
Was a recall so no bill this time!
13 April 2025
Everything was good.
11 April 2025
I had a recall from BMW. Andy provided me with an amazing experience Absolutely an amazing service. Thank you to all friendly staff for the best experience. Ana & Florin Groza
10 April 2025
We could not expect any better service, it was 100% from everyone we met. We have purchased several new cars over the years from other dealerships, this experience was by far the best.