OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 105 comments received in the last 90 days.
06 July 2025
The process was professional and friendly, the car is what I expected and I am very happy to have bought it.
04 July 2025
Smooth process and well dealt with throughout
02 July 2025
As this was my fifth purchase from this retailer, I am obviously satisfied with the service I receive. The showroom is pleasant with a good range of vehicles on display. I have always done business with one particular salesmen who is a credit to BMW
25 June 2025
Like I said a very helpful service & friendly service
15 June 2025
Very satisfied I love my new car
04 June 2025
Very efficient and courteous service. There were no negatives
03 June 2025
Jodie was personable, charming, knowledgeable and helpful throughout the process. Ben gave a useful overview of the tech aspects at handover and I appreciated the offer of further help should I need it
02 June 2025
BMW Vertu in Yeovil have dealt very efficiently with our car buying needs for a long time. We are treated like important customers and no requests seem to much for the excellent sales staff, Jamie Cox in particular.
09 May 2025
Excellent service from everyone that I spoke with.
13 July 2025
One part is not available anymore but hasn't been replaced. No alternative BMW solution offered.
13 July 2025
Exactly as expected, polite & courteous team.
11 July 2025
All done in the day.
10 July 2025
Top class customer service.
10 July 2025
As above.
10 July 2025
I had to return the vehicle a second time as work had not been completed to a high standard on the initial first visit. Attention to detail is a big problem with this VERTU dealership in Yeovil. This is not the first time I have had issues here.
10 July 2025
Despite there being some issues that occured during the service event, the dealership handled the customer satisfaction element very well, which resulted in an overall positive experience
09 July 2025
Car had to stay in overnight but there was no issue with keeping the loan car. Pleasant environment to wait in. Staff were attentive. Car washed on pick up
08 July 2025
Prompt and vert satisfactory
08 July 2025
As specified in box 1
07 July 2025
I had to wait 6 months, longer than was expected. An item was not fitted and the car had to return for fitting.